Carina

We offer returns or exchanges within 30 days of receiving your order. No returns or exchanges for swimwear & bralettes for hygiene reasons. 

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Returns

Return if your order is not up to standard in terms of quality including bad sewing/cutting, spoilt zipper, missing buttons, measurements that don't match what's written on our site, are damaged (eg a hole, cut), or stained. We will refund the returns in-store credits.

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The softness of each fabric differs between materials used and is subjective. High-quality jeans may feel stiff at the beginning as it usually has a higher thread count. We do not allow returns if it's a change of mind and fabric reasons though. 

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Exchange 

Size exchange is doable. Waiting time would be longer as we will need to send the item back to our supplier and will manage all the to-and-fro logistics work. Need your understanding and patience here, so we would gladly appreciate if you select the size carefully. 

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We will need you to bear the postage/courier fee of any return or exchange. For size exchange, there will be an additional $5 delivery fee for the new piece(s). Exchange can only be done once. 

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Please email us at shopheloko@gmail.com with your name, order number and why you want to return/exchange. To return/exchange your order, please abide by these rules: 
•    Item has to be unworn and in original tags or packaging.

•    Free of foundation or make up stains.

•    From a smoke free environment. 

•    Free from any scruffs or defects.

•    Free from pet fur.

Delivery within Singapore will take approximately 7 - 14 working days upon order. Free local delivery fee for orders above S$50, otherwise a S$5 fee will be applied. 

 

International delivery will take approximately 16 - 28 working days. The following delivery fees apply: 

• Malaysia - S$20
• Asia (except Australia & New Zealand) - S$40
• Australia, New Zealand, Europe, USA & Canada - S$50 
• Rest of the world - S$80

 

Free shipping for orders above S$380 to Malaysia and Asia, above S$500 to the rest of the countries.