Adelynn

Returns

We allow returns if your order is not up to standard in terms of quality including bad sewing/cutting, spoilt zipper, missing buttons, measurements that don't match what's written on our site, are damaged (eg a hole, cut), or stained.​

 

The softness of each fabric differs between materials used and is subjective. High-quality jeans may feel stiff at the beginning as it usually has a higher thread count. We do not allow returns if it's a change of mind and fabric reasons though. We would appreciate it if you do a check on the material stated before making a purchase.

We will refund the returns with in-store credits. ​

 

Exchange

Size exchange is doable. Waiting time would be longer as we will need to send the item back to our supplier and will manage all the to-and-fro logistics work. Need your understanding and patience here, so we would gladly appreciate it if you select the size carefully. ​

 

We will need you to bear the postage/courier fee of any return or exchange. For size exchange, there will be an additional $5 delivery fee for the new piece(s). Exchange can only be done once.

 

​Please email us at shopheloko@gmail.com with your name, order number and why you want to return/exchange.

 

To return/exchange your order, please abide by these rules:

• Item has to be unworn and in original tags or packaging.

• Free of foundation or make-up stains.

• From a smoke-free environment.

• Free from any scruffs or defects.

• Free from pet fur.

Delivery within Singapore will take approximately 7 - 14 working days upon order. Free local delivery fee for orders above S$50, otherwise a S$5 fee will be applied. 

 

International delivery will take approximately 16 - 28 working days. The following delivery fees apply: 

• Malaysia - S$20
• Asia (except Australia & New Zealand) - S$40
• Australia, New Zealand, Europe, USA & Canada - S$50 
• Rest of the world - S$80

 

Free shipping for orders above S$380 to Malaysia and Asia, above S$500 to the rest of the countries.